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St Jude’s Care Receive “Impressive” Care Quality Commission Inspection

St Judes are delighted with the results of their recent Care Quality Commission inspection where they have received a rating of “Good” in all five areas of scrutiny including, safety, effectiveness, care, responsiveness and leadership.

CQC Rating - Good - St Jude's Care

Ben Andrews, Owner and Director of St Jude’s Care said “We are delighted with the results.  The whole team has worked very hard to improve standards in all areas of the service.  Recently St Judes Care was nominated as a finalist in the Dorset Echo Industry Awards in the Customer Service category and this type of recognition of our efforts really helps to motivate the team at St Judes.  We are very pleased with the rating of “good” awarded to us by the Care Quality Commission; however, we will all be working towards an “outstanding” grade on our next inspection.”

The report recognised that clients and relatives felt that St Jude’s staff had the sufficient skills and knowledge to support them.  St Judes Staff also understood how to support people to make choices about the care they received, and encouraged people to make decisions about their care.   The CQC report concluded by saying that relatives and staff spoke positively about the management of the St Jude’s service.

A quote from the report stated that   “A person told us that staff “take great care and getting the right medicines at the right times".    Some people had medicines which were 'as required'.   The person confirmed that staff always checked with them whether they wanted this medicine.  This resulted in St Jude’s Care receiving a “good” rating in the safety of the service and a high quality of care was noted.  The report also recorded that St Jude’s Care had a “no missed calls” rating which means that the St Jude’s Care team always arrived at the stated time to the client.

St Jude’s Care continues to expand and is always looking for new team members.  Full certificated training is given to new members of staff and a buddy system is always used to introduce new staff members to our clients.

St Jude’s Care looks after clients all over Dorset from Portland to Maiden Newton and Charmouth, Wareham, Poole, Bournemouth and Yeovil.    St Jude’s Care has recently invested in a new fleet of vehicles to ensure that their care employees were able to drive safe reliable vehicles whilst attending clients all over Dorset.  The CQC report noted the vehicles in the following statement : “Staff had access to pool cars which were owned and maintained by the service. If staff were undertaking visits to people in the community, they were able to book a pool car to complete these. Each car came with a fuel card which staff could use to re-fuel if needed and the maintenance of the vehicles was managed by the service. Staff felt this was a real positive of working for St Judes and one staff member explained that they had put excess miles on their own vehicle in a previous job and really appreciated that they no longer needed to use their own car for work. The nominated individual explained that they were able to ensure that all cars were in good mechanical order and that staff were not responsible for any outgoing costs for fuel because this was pre-paid by the service.”  This statement was recorded by “Good” by the CQC.

A recent addition to the St Jude’s service are freshly cooked meals on wheels, prepared locally and delivered on a china plate, hot and ready to enjoy.  Many of the existing St Jude’s care customers enjoy the variety of freshly prepared meals that are on the menu.  Many customers like to give themselves a treat a couple of times a week or simply don't want to cook on a Sunday. St Jude’s Catering also provide catering services to social clubs if they have a special gathering.   

Download a copy of the latest St Jude's Care CQC report here.